Privacy Policy

Restoration Kings respects the privacy of the people who contact us. This policy explains what information we collect when you use our website or work with us, how we use it, and the choices you have. It applies to gorestorationkings.com and any other pages, forms, or communications where we link to this policy.

Overview

We collect the minimum information needed to respond to your inquiry, dispatch our crews, coordinate with your insurance carrier when you ask us to, and improve our services. We do not sell your personal information. We do not share your SMS opt-in information with third parties for marketing.

Information We Collect

Information You Give Us Directly

When you submit a form, call us, or otherwise contact us, we collect the name, phone number, email address, property address, and any details you share about your damage or restoration need. If you consent to receive text messages, we record that consent along with the phone number you provided.

Information We Collect Automatically

Our website uses standard analytics tools that collect basic technical information about your visit, including IP address, device type, browser, pages viewed, and referring website. This helps us understand which pages are useful and where visitors have trouble.

Information From Third Parties

If you contact us through a directory, review site, or ad platform, we may receive your contact information from that platform. We only use it to respond to your inquiry.

How We Use Information

We use the information we collect to:

• Respond to your inquiry and provide restoration services
• Schedule and coordinate crews
• Communicate with your insurance carrier when you authorize us to
• Send appointment confirmations, service updates, and requested text messages
• Improve our website and services
• Comply with legal requirements

We do not sell your personal information. We do not share it with third parties for their own marketing purposes.

How We Share Information

We share information only in these situations:

Service Providers

Companies that help us operate the business, such as form processors, scheduling software, analytics providers, and phone systems, receive the information they need to do their job. They are contractually limited to using it only for that purpose.

Insurance Carriers and Adjusters

If you authorize us to work directly with your insurance carrier, we share job details, photos, and scope of work with your adjuster as part of the claim process.

Legal Compliance

We may share information if required by law, a valid subpoena, or to protect the rights, safety, or property of Restoration Kings, our customers, or the public.

Business Transfers

If Restoration Kings is sold, merged, or reorganized, customer information may transfer to the new owner subject to this policy.

SMS and Text Messaging Program

If you check the SMS opt-in box on our form, you agree to receive text messages from Restoration Kings about your inquiry, appointment reminders, crew arrival updates, and follow-up communications related to your service.

Message frequency varies based on your project. Message and data rates may apply from your mobile carrier.

You can opt out of text messages at any time by replying STOP to any message you receive from us. You can get help by replying HELP. Opting out will not affect our ability to respond to your inquiry through phone or email.

Restoration Kings does not share your mobile opt-in data or phone number with third parties or affiliates for their marketing purposes. This information is used only to communicate with you about your service.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, measure site performance, and understand how visitors use our pages. Some cookies are essential for the site to work. Others are analytics cookies that help us improve.

You can control cookies through your browser settings. Blocking essential cookies may affect how the site works.

We may use third-party analytics tools such as Google Analytics. These tools collect anonymous usage data covered by their own privacy policies.

Data Retention

We keep information for as long as needed to respond to your inquiry, complete your project, meet warranty obligations, resolve disputes, and comply with legal, tax, and insurance requirements. Restoration job records are typically kept for several years after project completion. When information is no longer needed, we securely delete or de-identify it.

Your Rights and Choices

You have the right to:

• Ask what personal information we have about you
• Request a correction if information is inaccurate
• Ask us to delete your information, subject to legal and business record-keeping requirements
• Opt out of text messages at any time by replying STOP
• Opt out of marketing emails using the unsubscribe link in any email

To exercise any of these rights, contact us using the information at the bottom of this page. We will respond within a reasonable timeframe.

California Residents (CCPA/CPRA)

If you live in California, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act. These include the right to know what personal information we collect about you, the right to delete it, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information.

Restoration Kings does not sell personal information. We do not share personal information for cross-context behavioral advertising as defined by California law.

To make a request under the CCPA, contact us using the information at the bottom of this page. You may also authorize an agent to make a request on your behalf. We will not discriminate against you for exercising your rights.

Children's Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect information from children under 13. If we learn that we have collected information from a child under 13, we will delete it.

Security

We use reasonable technical and administrative measures to protect the information we hold. No system is perfectly secure, so we cannot guarantee absolute security. If you believe your information has been compromised, contact us immediately.

Third-Party Links

Our website may link to insurance carriers, review platforms, or other websites. We are not responsible for the privacy practices of those sites. Read their privacy policies before sharing information with them.

Changes to This Policy

We may update this policy from time to time. When we do, we will change the "Last Updated" date at the top of this page. Significant changes will be noted more prominently. Your continued use of our services after a change means you accept the updated policy.

Contact Us

Questions about this Privacy Policy, or requests to exercise your rights, can be directed to the address in the section below.